Privacy Policy

Please read carefully before using our services

Privacy Policy Revised on July 19, 2026

Introduction

  1. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, client area, products, and services.
  2. By using our services, accessing our client area, submitting an order, or contacting our support team, you acknowledge that your information may be handled in accordance with this Privacy Policy.

Information We Collect

  1. We may collect account information, including your name, company name, email address, phone number, billing address, account login information, and customer identification details.
  2. We may collect billing and payment-related information necessary to process orders, issue invoices, verify payments, prevent fraud, and maintain accounting records.
  3. We may collect service and technical information, including IP addresses, server logs, bandwidth usage, DNS records, service configuration details, login records, abuse reports, and support communications.

How We Use Information

  1. We use personal information to provide services, manage customer accounts, process payments, verify identity, respond to support requests, and maintain service security.
  2. We may use information to prevent abuse, investigate suspicious activity, enforce our service terms, comply with legal obligations, and improve our products and services.
  3. We may use contact information to send service notices, billing reminders, security alerts, support updates, and other important account-related communications.

Payment Information

  1. Payment information may be processed by third-party payment providers. We do not store full card details on our servers unless expressly supported and required by the payment gateway configuration.
  2. Payment providers may process your information according to their own privacy policies and compliance obligations.

Service and Network Data

  1. For hosting, cloud, network, domain, and related services, we may process technical data such as IP addresses, server logs, DNS records, traffic records, bandwidth usage, abuse reports, and service configuration data.
  2. This information may be necessary for service delivery, security monitoring, network troubleshooting, abuse prevention, and compliance with applicable legal or regulatory requirements.

Disclosure to Third Parties

  1. We may share information with payment processors, domain registries, data centre providers, network providers, software vendors, fraud prevention providers, legal authorities, and other service providers where necessary to provide services or comply with applicable laws.
  2. We do not sell personal information to unrelated third parties for their independent marketing purposes.

Data Security

  1. We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
  2. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

  1. We retain personal information for as long as necessary to provide services, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain business records.
  2. Some records may be retained after service termination where required for fraud prevention, tax, accounting, legal, security, or compliance purposes.

Cookies

  1. Our website may use cookies and similar technologies to operate the client area, maintain login sessions, improve usability, analyse traffic, and support security features.
  2. You may disable cookies in your browser, but some website or client area functions may not work properly.

Your Rights

  1. Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.
  2. Requests may be subject to identity verification and applicable legal limitations.

Contact Us

  1. If you have questions about this Privacy Policy or how we handle personal information, please contact us through our support system.

隐私政策修订日期：2026年07月19日

前言

  1. 本隐私政策说明当您使用我们的网站、客户中心、产品和服务时，我们如何收集、使用、存储和保护您的个人信息。
  2. 当您使用我们的服务、访问客户中心、提交订单或联系技术支持时，即表示您理解您的信息可能会按照本隐私政策进行处理。

我们收集的信息

  1. 我们可能会收集账户信息，包括姓名、公司名称、电子邮箱、电话号码、账单地址、账户登录信息以及客户身份识别信息。
  2. 我们可能会收集账单和付款相关信息，用于处理订单、开具账单、确认付款、防止欺诈以及维护会计记录。
  3. 我们可能会收集服务和技术信息，包括 IP 地址、服务器日志、带宽使用情况、DNS 记录、服务配置详情、登录记录、滥用投诉记录以及技术支持沟通记录。

我们如何使用信息

  1. 我们使用个人信息来提供服务、管理客户账户、处理付款、验证身份、回应技术支持请求以及维护服务安全。
  2. 我们可能会使用相关信息来防止滥用、调查可疑活动、执行服务条款、遵守法律义务以及改进我们的产品和服务。
  3. 我们可能会使用联系方式发送服务通知、账单提醒、安全提醒、技术支持更新以及其他与账户相关的重要信息。

支付信息

  1. 支付信息可能由第三方支付服务提供商处理。除非支付网关配置明确支持且业务需要，我们不会在自己的服务器上存储完整的银行卡信息。
  2. 支付服务提供商可能会根据其自身的隐私政策和合规义务处理您的信息。

服务和网络数据

  1. 对于主机、云服务、网络、域名及相关服务，我们可能会处理技术数据，例如 IP 地址、服务器日志、DNS 记录、流量记录、带宽使用情况、滥用投诉记录和服务配置信息。
  2. 这些信息可能用于服务交付、安全监控、网络故障排查、防止滥用以及遵守适用的法律或监管要求。

向第三方披露信息

  1. 在提供服务或遵守适用法律所必需的情况下，我们可能会与支付处理机构、域名注册机构、数据中心服务商、网络服务提供商、软件供应商、欺诈防范服务商、法律机关及其他服务提供商共享相关信息。
  2. 我们不会将个人信息出售给无关第三方用于其独立营销目的。

数据安全

  1. 我们会采取合理的技术和组织措施，保护个人信息免受未经授权的访问、丢失、滥用、篡改或披露。
  2. 但是，任何互联网传输或电子存储方式都无法保证绝对安全，因此我们无法承诺信息安全不存在任何风险。

数据保留

  1. 我们会在提供服务、满足法律和会计义务、解决争议、执行协议以及维护业务记录所需的期限内保留个人信息。
  2. 在服务终止后，部分记录可能因防止欺诈、税务、会计、法律、安全或合规目的而继续保留。

Cookie

  1. 我们的网站可能会使用 Cookie 和类似技术，用于运行客户中心、保持登录会话、改善使用体验、分析访问流量以及支持安全功能。
  2. 您可以在浏览器中禁用 Cookie，但部分网站或客户中心功能可能无法正常使用。

您的权利

  1. 根据您所在地区适用的法律，您可能有权访问、更正、删除、限制或反对我们处理您的个人信息。
  2. 相关请求可能需要进行身份验证，并可能受到适用法律限制。

联系我们

  1. 如果您对本隐私政策或我们处理个人信息的方式有任何疑问，请通过我们的支持系统与我们联系。